PDF) Servqual Gap and Comparative Analysis of Service Quality Perception: Determination Framework and Critical Factors for Submission of Service Quality in the Public Health Center (Puskesmas) in Sukawati District, Gianyar Region, Bali -
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PDF] The measurement of service quality by using SERVQUAL and quality gap model | Semantic Scholar
DOC) SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services | Ism Sm - Academia.edu
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